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Personal Care
Personal Care
Supported Living
Supported Living
Domestic Tasks
Domestic Tasks

      

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You're at the Centre
You're at the Centre

of Our Care

We are specialist domiciliary
We are specialist domiciliary

Care Providers

You're at the Centre
You're at the Centre

of Our Care

to provide the highest quality
to provide the highest quality

of Care Services

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We take complains seriously and support clients or anyone who has a complaint to resolve issues straight way. When complaint is made by someone, we assure all Service users that no-one will be victimised for making a complaint.

It is our policy that all matters which disturb or upset a Service User should be reported, recorded, and corrective action be taken. Only in that way can we work towards meeting our aim of continuously improving our service.

Our commitment is that:

  • All complaints will be taken seriously;
  • All complaints will be acted upon with fairness and impartiality;
  • Each complaint is to be addressed case by case.
  • You will receive a response within 24 hours of the complaint being made, and a final reply within 28 days after the response has been made to you by one of our team.
  • If the complaint is upheld, you will receive a written apology and appropriate action will be taken to rectify the complaint, and you will be informed of what that action is.
  • Service users are entitled to involve an impartial third party in the complaint procedure if they wish to do so.
  • Service users and their representatives may take their complaints to persons in authority outside The Agency. For Service users funded all or in part by Social Services or the Clinical Commissioning Group, complaints may in the first instance be directed to them. For privately funded clients, a range of advocacy services are available locally and they will be happy to help you deal with the complaint. In the event of a serious issue and complaint, you should contact the CQC.